Shipping Policy
Orders placed before 12pm EST are typically shipped same or next business day via USPS or UPS, once your order has been successfully placed. Orders are shipped only during business days, which include Monday through Friday. This excludes weekends and holidays. During peak times, such as holiday seasons and other special circumstances, orders usually take 2-3 business to process BEFORE being shipped.
Please note: we are not responsible for delays or issues that occur during the transit of your package. We are not responsible for lost, stolen or damaged packages. We currently provide complimentary insurance on all orders through Shipsurance or through the carrier used to ship your package. If you have any issues with your package, please contact us immediately for assistance. Insurance claims can take weeks up to months to be resolved. See below for shipping rates and times:
U.S. Domestic
FREE U.S. Standard Shipping / 5-10 business days
-except during major sale periods (e.g. Black Friday; BOGO; Sample Sales, Warehouse Sales, etc.)
-excludes CLEARANCE items
-order must meet a $20 minimum of full price or non-clearance sale item(s)
First Class Shipping: $6.99 / 3-7 business days
Priority Shipping: $14.99 / 2-3 business days
Canada
Standard Shipping: cost estimated by weight / 7-21 business days
Priority Shipping: cost estimated by weight / 6-10 business days
UPS Expedited Services: cost estimated by weight / 2-3 business days
FREE Canada Standard Shipping on orders of $250 or more
Worldwide (varies depending on country)
*shipping costs are estimated by weight*
USPS First Class Package International / 10-15 business days
USPS Priority Mail International / 6-10 business days
USPS Priority Mail Express / 3-5 business days
-
UPS Worldwide Saver / 5-7 business days
UPS Worldwide Expedited / 3-5 business days
UPS Worldwide Express / 1-3 business days
UPS Worldwide Express Plus / 1-3 business days
Overnight Shipping is currently unavailable for all locations. If you are in need of a rush order, please contact us before making your purchase, that way we can best assist you.
International Buyers
WE ARE NOT responsible for any custom related matters and/or fees. BUYER IS RESPONSIBLE for any and all custom related matters and/or fees. Please consult with your customs department regarding packages.
COVID-19 UPDATE
Please Note: We are shipping as normal. However, due to COVID-19, you may experience some delays with your package. This means that estimated shipping times may take longer than normal. If your domestic package is delayed, we suggest contacting USPS or UPS customer service, or your local post office on updates regarding your package. We have no affiliation with USPS or UPS and the same tracking information available to customers on USPS.com or UPS.com is the same information we have available.
If you’re an international customer, please check USPS.com or UPS.com for real time updates on the applicable country. Shipping time frames are estimates based on shipping method and location. Yet, due to COVID-19, flights are limited and customs are delayed. Your package may experience indefinite delays. Please contact USPS, UPS, or your local carrier for more information regarding your package.